Privacy Policy
Effective Date: 06/11/2022
Website: https://complyship.com
1. Introduction
Welcome to Complyship (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and lawful manner.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable national data protection laws.
By using our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Complyship is a maritime technology and compliance solutions provider that offers digital compliance tools and data-driven monitoring for the shipping industry.
Data Controller:
Complyship
Data Protection Contact Email: admin@complyship.com
If you have any questions about this Privacy Policy or how we process your data, please contact our Data Protection Officer (DPO) at the email above.
3. Data We Collect
We collect and process the following types of personal data:
a. Information You Provide Directly
Name, company name, and contact details (email, phone number)
Account registration details (username, password)
Billing and payment details (for paid services)
Messages or support requests sent through contact forms or chatbots
b. Automatically Collected Data
IP address and device information
Browser type and operating system
Website activity (pages visited, time spent, referring site)
Cookies and similar technologies (see Section 8)
c. Data from Third Parties
We may receive information from trusted partners or public sources when necessary for service delivery or compliance checks.
4. Purpose and Legal Basis for Processing
We process your personal data only when a lawful basis applies under GDPR:
| Purpose | Legal Basis |
|---|---|
| To provide access to our website and services | Performance of a contract |
| To respond to inquiries and support requests | Legitimate interest |
| To send service updates or newsletters (if subscribed) | Consent |
| To improve our website, security, and analytics | Legitimate interest |
| To meet legal or regulatory obligations | Legal obligation |
You may withdraw consent at any time by contacting us or unsubscribing from communications.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law.
Account data is retained while your account is active.
Analytical and technical logs are typically kept for up to 12 months.
Legal and financial records are stored for up to 7 years.
6. Data Sharing and International Transfers
We may share your data with trusted third parties who assist us in operating our business, such as cloud hosting and IT service providers, payment processors, analytical tools (e.g., Google Analytics), and regulatory authorities when legally required.
All third-party processors are bound by Data Processing Agreements (DPAs) ensuring compliance with GDPR and EU Standard Contractual Clauses (SCCs) for data transfers outside the EEA.
7. Data Security
We implement industry-standard security measures, including encrypted data transmission (HTTPS/SSL), restricted access to personal data, regular security audits and backups, and user authentication and password protection.
Despite our efforts, no online transmission is 100% secure. You share data at your own risk, but we work continuously to protect it.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.
You can control cookie preferences via your browser settings or through our on-site cookie banner.
9. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
Right of Access: Request a copy of your personal data.
Right to Rectification: Correct any inaccurate information.
Right to Erasure (“Right to be Forgotten”)
Right to Restrict or Object to Processing
Right to Data Portability
Right to Withdraw Consent
Right to Lodge a Complaint with your national data protection authority (e.g., in the EU: https://edpb.europa.eu).
Requests can be submitted via email to admin@complyship.com. We will respond within 30 days.
10. Children’s Privacy
Our website and services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect new legal or operational requirements. The latest version will always be available on this page, with the effective date updated accordingly.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact:
Complyship
Email: admin@complyship.com
Website: https://complyship.com